The safety and wellbeing of our guests and associates is always a top priority for us. In light of the recent COVID-19 situation, we are implementing extra precautionary measures throughout the hotel.
We are closely monitoring the COVID-19 situation and fully understand the concerns around travelling during this time. Consistent with our commitment to care, and to prioritise the health and wellbeing of all our guests and colleagues, Siladen Resort and Spa is temporary adjusting the cancellation fees, during this period, for the following:
- Any existing booking, directly affected by the current travel ban to Indonesia, can be moved to a later date but no later than 24 months after the initial travelling date. This change will have no cancellation fee applying but, new rates may apply depending on the new dates chosen.
- To any existing booking that does not fall under the current Travel Restriction to Indonesia will follow our normal cancelation policy. Please refer to https://www.siladen.com/
faq/ for more details.
- Any new bookings can be held, without the need for a deposit, until 15 days prior to arrival. Past this date the guest need to either release the reservation or confirm it by processing the full payment of the booking.
Once any change of the existing travel bans comes into place we will adjust this policy accordingly.
For any additional information or clarification about any booking please contact us through [email protected]
We continue to remain vigilant and follow the recommended procedures and protocols of the national and local authorities in an effort to ensure the safety and wellbeing of our guests and colleagues.
We look forward to welcome you at Siladen!