USEFUL INFORMATION

Getting Here
There are direct flights from Singapore to Manado International airport four times per week (Mon, Wed, Fri, Sat) with Silk Air, the regional carrier of Singapore Airlines. There are also several daily non-stop flights from Jakarta and a daily direct flight from Bali. There will be a member of our staff to meet you at the airport. When you come out of the arrival area, look for our staff member carrying a board with Siladen’s name and logo. Click Here to see where we are on the map.

Transfers
Guests are welcomed at Manado airport by our front office staff and escorted by private transfer to the Resort. Transfer time to the Resort is approximately 90 minutes depending on weather and tide conditions. Guests flying Silk Air enjoy complimentary transfers to and from the airport.

Time Zone
+8 GMT.

Climate
Located a few degrees above the Equator, Siladen enjoys constant temperatures all year round. Air temperature is usually around 30° Celsius and water temperature is 28° Celsius. The dry season lasts from April to November, while occasional rains characterize the remaining period.

Languages
The following languages are spoken at the Resort: Indonesian, English, Italian, Spanish, German, French, Portuguese, and Japanese.

Laundry
Laundry is available for an additional charge.

Religion
North Sulawesi is a predominantly Christian area of Indonesia.

Etiquette
In consideration of local customs as well as of other guests, we kindly ask that our female guests refrain from topless sunbathing and also that guests are dry and dressed at meal times.

Vaccinations
There are no vaccinations required to visit Siladen.

Health Care
The resort and boats are equipped with first aid kits, O2 is available on every dive boat. In Manado, 2 hours away from Siladen, there is a well equipped private hospital.

Insurance
We do strongly recommend you purchase a travel insurance in the event of unexpected changes in your travel plans. You should also have adequate medical insurance to cover any incidents. Check with your medical insurer before the trip to verify you’re covered while traveling.

If you are a diver we also recommend you consider purchasing supplemental dive insurance, offered by many firms such as Divers Alert Network (DAN), PADI, and Dive Assure. These companies offer specific dive-related policies that often include travel, gear and accident coverage all in one comprehensive policy.

Visa

Most countries need a tourist visa to enter Indonesia, which can be issued on arrival at Manado Airport to citizens of most nationalities.

Your passport must be valid for at least 6 months after your entry into Indonesia. Please ensure that you also have an onward or return ticket with you. You will also need to ensure that you have AT LEAST TWO full Visa pages in your passport for the visa sticker that you will need to purchase upon arrival (see visa requirements below)
Free Visa entry & VOA – Visa on Arrival:
Depending on your passport there are three options to enter Indonesia that apply to most travelers that come for tourist or social purpose only:

  • No Visa required (majority of countries – FREE entry, 30 days valid, NOT extendable)
  • Visa on Arrival (35US$, 30 days valid, extendable (once for 30 days)
  • Visa needed (apply abroad before arriving in Indonesia)

In Manado, Bali and Jakarta the entry visa is free for residents of over 140 countries, please see list below.

Free Visa Stamp – 30 days, NO extension possible

Allowed for: tourism only
Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Chad, Chile, China, Commonwealth of Dominica, Comoros, Costa Rica, Cote D’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Grenada, Greece, Guatemala, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau SAR, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland,  Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Island, South Africa, South Korea, Spain, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE), United Kingdom (UK), Uruguay, USA, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Zambia and Zimbabwe.
Foreigner with Visa Exemption facilities will be granted Visit Stay Permit for 30 (thirty) days. Not Extendable and Can not be converted into another type of stay permit.

All other nationals should apply for visas in their home country before departure for Indonesia. There will be no leniency for nationals of countries not listed above should they arrive without a valid visa – they will be sent home immediately.

For further up-to-date information about travel matters, please visit Indonesia’s Department of Foreign Affairs website at www.imigrasi.go.id to find the embassy or consulate nearest to you.

Air Conditioning
All villas are equipped with air conditioning units.

Disabled guests
Unfortunately the Resort cannot guarantee accessibility to guests with disabilities.

Baby Sitting Services
We offer guests baby sitting services based on availability of local staff. Kindly write to us for additional information.

Charges
All charges at the Resort are in IDR and already include 21% government and service taxes.

Credit Cards
Visa, Mastercard, and Amex are welcomed at the Resort. All charges are in IDR.

Currency
The Resort accepts IDR, Euro, and US Dollars only.

Diets
Our chef and his team serve up an excellent and delicious mix of international and local dishes. We are usually able to accommodate guests with special dietary requirements such as guests with food allergies or intolerances, or guests who are vegetarians or vegans. We do however recommend you inform us of your individual requirements when you make your reservation.

Drinks
Water, tea, and coffee is available free of charge, and fresh juices also free of charge during breakfast. Sodas, juices, beer and wine as well as cocktails, mocktails and specialty coffees are available at an additional cost.

Electricity
The Resort is equipped with 2 round pin Europlug sockets. Voltage is 220v. Electricity converters are not available at the Resort.

Internet
We offer free internet WiFi access throughout the Resort. A laptop is also available to guests free of charge at the Reception.

Tides
Being located a few degrees above the Equator, the island of Siladen is subject to large tidal movements.

Smoking
For reasons of safety and in consideration of future guests we ask smokers to refrain from smoking in the villas and inside any other building. We also kindly ask guests not to smoke during meals. There is an ashtray on all verandahs.

Spa
The Spa at Siladen offers you a unique opportunity to relax, benefit from traditional treatments, rest your mind and pamper your body. Our experienced team of female therapists are skilled in providing relief to sore muscles or simply relieving tension.

Tap water
We recommend that guests do not drink the water from the taps. However all water served in our restaurant, bar and boats is safe to drink as is the ice we serve in drinks.

Toiletries
We have hair dryers in all rooms as well as shampoo, body wash, lotion, and towels for indoor as well as beach-side use.

Tours
We offer a variety of different land based excursions that allow you to enjoy a little taste of traditional Minahasan culture and see some of the amazing sights that North Sulawesi has to offer. For more information, any questions and prices for any of our tours and activities, please send us an e-mail or click here.

Gratuities
Tipping is discretionary, it is not included in your package and is not mandatory. Our staff does receive the service fees every month. However if you wish to leave a tip, we thank you cordially. We are proud of our team and hope you feel all the staff did an excellent job. We operate a pool system as there are many staff in the background, such as house keeping, tank fillers and technicians, who you may not have contact with. Any tips left will be equally shared between the staff. The restaurant tipbox is for the all the F&B staff, the dive centre tipbox is for all the dive centre staff and the front office tipbox is for all remaining staff (front office, spa, house keeping, grounds etc..).

Social Commitments
Siladen Resort & Spa has several social projects, we help the local children by offering school materials and uniforms to those who cannot afford it. If you wish to contribute we recommend you to bring anything educational or healthy. Notepads, pencils, erasers, maps, rulers, craft supplies, crayons or basic school or coloring books would be greatly appreciated. Even toothbrushes can be very useful. For further details on current social projects please contact us.

Bunaken National Park
Located on the center of the coral triangle and created in 1991 Bunaken National Park covers a total surface area of 89,065 hectares, 97% of which is clear, warm tropical water. The remaining 3% of the park is terrestrial, including the five islands of Bunaken, Manado Tua, Mantehage, Nain and Siladen.
Besides diving and snorkeling in Bunaken National park we also organize muck diving in Manado Bay or soft coral dives in the slopes of Bangka Island.

When
Due to our geographic location, Bunaken National Park offers fantastic diving and snorkeling year-round. There can be occasional strong currents at some times of day, but there are always areas that are protected, comfortable and safe. Your dive or snorkeling guide will advise on the best spots according to the current conditions.

Boats
Our traditional style wooden boats are spacious and have all the necessary amenities such as marine toilets. All our boats provide covered seating and dry storage areas for cameras & personal belongings. In addition, all boats are staffed by licensed captains and an assistant. Each vessel is equipped with first aid and emergency oxygen as well.

Drinking water, coffee and tea are available free of charge on all boats and fresh fruit and snacks are provided after every dive. Clean towels are also available onboard.

Private Guide & Private Boat
For those guests who prefer a one-on-one dive experience, we offer both private guide and private boat service. A private guide will accompany you on the regularly scheduled daytime boat dives.

For those looking to follow their own schedule or choose their own sites, our private boat service will provide you with your own boat and dive guide. Please inquire in the Dive Center as to availability and cost for these services.

Schedule
We offer 2 dives/snorkel in the morning, 1 dive/snorkel in the afternoon and a dusk or night dive every day.

Snorkeling
Snorkelers are encouraged to join the boats for snorkeling.
All reefs around the islands of the Bunaken National Marine Park are suitable for snorkeling as they come up as shallow as 3m or 10ft in depth and the water is very clear. Like the divers, you will have a guide. The boat crew will pay close attention to any snorkelers in the water and will pick up snorkelers whenever signal is given. We recommend a wetsuit for sun and jelly fish sting protection, along with suitable mask, snorkel and fins, due to possible currents. Snorkeling by boat has a charge. Guests can also enjoy great snorkeling off the beach on Siladen, just next to the old jetty, a few minutes walk from the Resort entrance. Snorkeling in front of your villa is possible during high tide. Please inform the Dive centre if you wish to have a guide when snorkeling from shore.

Camera Room
At the dive center you can find our camera room, with dedicated rinse tanks, dry towels, personal space and power strips for charging your equipment and batteries.

Certification Courses
We offer PADI certification and non-certification courses such as Discover Scuba Diving, Open Water, and Nitrox taught by our PADI Instructors. Please contact our Dive Center to pre book your course.

Climate
Located a few degrees above the Equator, Siladen enjoys constant temperatures all year round. Air temperature is usually around 30° Celsius and water temperature is an average of 28° Celsius. The dry season lasts from April to November, while occasional rains characterize the remaining period.

Equipment Rental
While many of our guests bring their own equipment, we do offer dive and snorkel equipment for rental at a reasonable price. Click here to see the list of equipment and rental pricing. If you wish to ensure availability please contact our dive center.

Important
– Please bring proof of certification (card or online certification) or do your certification here.
– Please use a dive computer (we have computers available for rent if you don’t have your own).
– Please respect the environment and marine life, the use of gloves is not allowed in Bunaken National Marine Park, unless you have a medical certificate.

Insurance
We do strongly recommend you purchase a travel insurance in the event of unexpected changes in your travel plans. You should also have adequate medical insurance to cover any incidents. Check with your medical insurer before the trip to verify you’re covered while traveling.

If you are a diver we also recommend you consider purchasing supplemental dive insurance, offered by many firms such as Divers Alert Network (DAN), PADI, and Dive Assure. These companies offer specific dive-related policies that often include travel, gear and accident coverage all in one comprehensive policy.

Nitrox
Nitrox is available at extra charge, please bring your Nitrox certification card or do your certification course with our instructors.

Recompression Chamber
There is a recompression chamber in Manado, less than 2 hours away from Siladen Resort. However we recommend safe practices to avoid any issues during your vacation.

Tides
Being located a few degrees above the Equator, the island of Siladen is subject to strong tide excursions.

Tank Valves
We have both DIN and INT valves available.

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